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Viagogo wins consumer rights award

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Viagogo can seem significantly embattled at cases, as of us complain about dodgy selling, shock costs, invalid tickets and nearly non-existent buyer assist. But now the secondary ticketing web site has acquired an award! And one from a consumer rights organisation too. So congratulations to Viagogo for yesterday selecting up a Shonky Award “for dodgy practices that tick off consumers”.

The Shonkies are handed out yearly by Australian consumer advocacy group Choice (principally the Aussie mannequin of Which?). To qualify, a company ought to match a lot of of the subsequent requirements: flaws, faults or failed a standard; lack of transparency; false claims or broken ensures; consumer detriment or confusion; poor value for money; and/or has the propensity to outrage or amuse.

Viagogo, reckons Choice, managed to satisfy every single a sort of, and so takes the very best spot on this yr’s awards, which moreover seen prizes handed out to Honda, Toyota, Lexus, BMW, Mazda and Samsung, amongst others.

“Choice has received hundreds of reports from concertgoers who are ticked off after dealing with Swiss ticketing company Viagogo”, says Choice. “Advertising seats to major events such as Adele and ZZ Top through Google’s AdWords network, the ticket reseller engages in illegal drip pricing, commonly creates confusion for consumers, fails to respond to complaints and has a ‘customer guarantee’ that’s about as reliable as a scalper in a back alley”.

Unpopular with authorities and purchasers alike in plenty of nations the place it operates, Viagogo has not too way back drawn a great deal of heat in Australia – not least after evaluations of a complete lot of people being turned away from various events, having turned up with invalid tickets purchased from the site.

In August, the Australian Competition & Consumer Commission launched it was taking Viagogo to court docket docket over allegations it had made false or misleading representations, and has engaged in misleading or deceptive conduct. The regulator criticised the secondary ticketing company for failing to disclose its enormous 27.6% reserving value, for misleading consumers about what variety of tickets have been nonetheless obtainable for anybody current, and for its uncertain use of the phrase ‘official’ when purchasing for its technique to the very best of Google searches.

At a state stage, two Australian ministers spoke out in opposition to the ticket resale agency as successfully. In New South Wales, Minister For Better Regulation Matt Kean criticised the company for failing to answer to his state’s Fair Trading office, which was investigating various complaints filed by consumers. Meanwhile over in Queensland, the state’s Attorney-General and Minister For Justice Yvette D’Ath instructed reporters: “The number of complaints received and the failure of Viagogo to attempt to resolve them is very concerning”.

Viagogo hasn’t responded to the announcement that it’s acquired this massive award however because of, successfully, Viagogo doesn’t truly do responding to points anymore.

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